Shipping & Returns Policy – Easy, Transparent, and On Us
Shipping Policy
At Outpost, we want your camping tent to arrive quickly and without surprises. Here's how we handle delivery to make it stress-free.
Processing & Delivery Time
- Order processing: 1–2 business days after your payment is confirmed.
- Shipping timeframe: 5–10 business days for standard delivery across the U.S. (including Alaska, Hawaii, and Puerto Rico; these may take a bit longer depending on location).
Tracking Every Step
You'll get a tracking number as soon as your order ships. We use end-to-end tracking so you can see exactly where your tent is—from our warehouse to your doorstep. We'll also send you updates via email so nothing is left to guesswork.
What We Ship & Where
We ship to all U.S. addresses, including P.O. boxes and military APO/FPO addresses. For remote areas like Alaska, Hawaii, and Puerto Rico, we'll do our best to keep delivery within the stated timeframe, but please allow an extra 1–2 business days.
Need it faster? Contact us at [email protected] and we'll try to accommodate rush requests when possible.
Return & Refund Policy
We get it—sometimes a tent isn't quite what you expected. That's why we make returns easy, and we cover the shipping cost back to us. No hassle, no hidden fees.
Generous 35-Day Return Window
You have 35 calendar days from the day your order arrives to start a return. That's plenty of time to unbox, set up, and decide if it's the right fit for your next adventure.
How Returns Work (We Make It Simple)
- We pay for return shipping. That's right—you don't pay a cent to send it back. We'll email you a prepaid return label. Just print it, pack your tent securely, and drop it off at any carrier location.
- Keep the items in good shape. To be eligible for a full refund, please return the tent unused or lightly tested, with all original tags and packaging. This helps us keep costs low for everyone.
- Refunds are processed to your original payment method. Once we receive your return and inspect it, we'll initiate your refund. The money will land back in your account within a few business days, depending on your payment provider's processing time.
What Exceptions Are There?
If your tent arrives damaged, defective, or wrong, we'll take care of it immediately. Just email [email protected] with photos and your order number, and we'll send a replacement or full refund—with no return needed in most cases.
For questions about your order or return, our team handles it directly. No third parties—just us. Contact us at [email protected] or mail us at: 1245 Industrial Blvd, Suite 200, Phoenix, AZ 85034.